Refund and Returns Policy for a Puppy
At [Your Business Name], we strive to ensure that every puppy finds a loving and suitable home. However, we understand that unforeseen circumstances can arise. Please review our refund and returns policy below:
Refund Policy:
- Health Guarantee: If the puppy is found to have a serious health issue verified by a licensed veterinarian within [X] days of purchase, the buyer may be eligible for a refund or exchange.
- Non-Refundable Fees: Any deposit made to reserve a puppy is non-refundable, as it covers administrative and care costs.
- Change of Mind: Refunds will not be issued for instances where the buyer decides they no longer want the puppy after purchase unless agreed upon in writing prior to the sale.
Returns Policy:
- Unsuitable Match: If the buyer determines within [X] days that the puppy is not a suitable match for their home, we will accept the return of the puppy. However, no refund will be provided unless stipulated under the health guarantee.
- Conditions for Return: The puppy must be returned in good health, with all provided documentation, and any items that were included in the purchase (e.g., toys, bedding, etc.).
- Rehoming Fee: A rehoming fee may apply to help us find a new home for the puppy and to cover any care costs during the transition period.
Additional Notes:
- All refunds or returns must be initiated by contacting us directly at [Contact Information].
- We reserve the right to refuse refunds or returns if the puppy has been mistreated or neglected after leaving our care.
- This policy is subject to change, and buyers are encouraged to review it thoroughly before purchasing a puppy.
Thank you for your understanding and commitment to providing a loving home for your new puppy.